On December 24, 2021, Law No. 21.398 was published in the Official Gazette, which establishes a series of measures to raise the standard of protection of consumer rights or the so-called “Pro-Consumer Law“.

At the end of August 2022, a new obligation for suppliers came into force, incorporated in Article 1, number 3 of Law No. 19.496, which establishes rules on the protection of consumer rights, and which refers to basic commercial information.

In this regard, the law provides that “In the case of sale of durable goods, basic commercial information shall also be considered the duration of the good in foreseeable conditions of use, including the period in which the supplier is obliged to have spare parts and technical service for its repair”.

Therefore, from the end of August 2022, suppliers of durable goods must inform about the foreseeable duration of durable goods and the term in which they are obliged to provide spare parts and technical service for their repair.

This obligation applies to both e-commerce and face-to-face suppliers. Therefore, the recommendation is that suppliers incorporate this requirement into the information they provide to consumers regarding the sale of durable goods.

Contact. If you require additional information on this matter, please contact Jorge Tisné (jtisne@jdf.cl), Andrea Abascal (aabascal@jdf.cl) and Rocío Vergara (rvergara@jdf.cl).